Verification at MrJones Casino means sending the documents the casino asks for so it can confirm who you are. Have them ready before you start. Then follow the steps above: log in, open the verification section, upload the documents and wait for confirmation. The last step matters most if you plan to withdraw, because the steps put the withdrawal request after confirmation.
What the checks involve
MrJones Casino asks for documents that confirm your identity and show that the account belongs to you. Keep the documents in your own name, and use payment methods registered to you, so the names on your account and your payments match. A mismatch is one of the most common reasons a check is delayed.
Licensed operators in Great Britain must check age and identity before a customer can deposit or play. Those duties do not cover MrJones Casino, which holds no licence from the UK Gambling Commission. You can read more on our page on whether MrJones Casino is legit, and you can check the Gambling Commission's public register yourself.
Which methods are accepted for deposits is set out in the deposit guide. Your withdrawal options are covered on a separate page, so you can compare the two before you choose how to pay in and how to take money out.
Documents should be clear and complete. Use a photo or scan where every edge of the page is visible, the text is sharp, and nothing is covered by a finger, glare or a shadow. Check that the document is current and that the name and details on it match the account. A blurred or partial file is the simplest thing to fix, and the simplest reason for a rejection.
Checks take the time they take, and this page cannot promise a faster route. Send your documents early, not on the day you want to withdraw. If you upload them before you need the money, a delay costs you less.
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When verification gets stuck
A document is rejected. Find out why before you upload again. Ask support what is wrong with the file. In most cases the fix is a new photo taken in good light, a full scan of the page, or a document that matches the name on your account.
The name does not match. If the name on a document is different from the name on your account, do not guess which one is right. Contact support and explain the difference, then send the documents they ask for. Do not send a document belonging to someone else.
A deposit does not go through. Check the payment details you entered first. Then contact support. Trying several methods in a row can lead to more failed attempts and makes the problem harder to trace.
A withdrawal is still waiting. Check whether you have sent every document MrJones Casino asked for and whether confirmation has come through. If you have done both and the withdrawal is still waiting, contact support with the amount, the date you requested it and the method you chose.
You cannot log in. Use the login route on MrJones Casino's own website. If you still cannot get in, contact support rather than trying repeatedly, and do not follow links in emails or messages that claim to be from the casino.
When to contact support. Get in touch if a document is rejected twice, if a payment fails, or if a withdrawal has not moved after you have sent everything requested. Live chat is available in English: 24/7 (live chat, English). Have the document in question, the account name and the date of your last attempt ready before you start the chat.
Keeping your account and money under control
Enter your password only on MrJones Casino's own website. Do not share your login details, and do not send your password or documents to anyone who asks for them by email, text or social media, whatever the message says.
Keep copies of your verification documents somewhere safe, and check that they are current before you upload them. A document you can find quickly will save you time if support asks for it again.
Before you deposit, decide how much you can afford to lose and stick to that figure. Do not add more money to chase losses, and do not treat a deposit as a way to solve money problems. If you feel play is getting out of hand, our safer gambling page explains where to get help with keeping control.
Plan your withdrawals around the checks rather than around a deadline. If you know you will need to withdraw, send your documents as soon as you have them, and wait for confirmation before you request the money.